Anybody used Mr G's for rechromeing?

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December 02, 2008, 11:03:41 AM

Mr G's Enterprises...............Anyone used them for rechromeing dash parts?

Quote from: MVRCorp on January 26, 2007, 10:05:35 PM

Mr G's Enterprises...............Anyone used them for rechromeing dash parts?

I have their stuff in my car. I picked the items out at the Mopar show in Indy. That way I got the best they had with them.

the A pillar trim is chrome on the 67 Convertibles and I had them do those. They look terrible. I sent them back to him and he stripped the chrome back off and returned them in bare material and said "it was the best he could do". It looked like the had sanded them with 220 before applying the chrome. I ended up painting the trim to match the interior. He did refund most of the oey he charged me to chrome them.

If I had to deal with them again I would want to do it at a show they were at to see the finished product. The A pillar pieces he did not have for exchange.

The lettering on the trim is what needs to be looked at the most.

There are others that rechrome plastics

I had nearly the smae expereince as WildCat with the arm rest and pillar chrome in my vert. I ask Mr G,like a gentleman, at the Nat's two years ago about the poor quaility and scratches.

He came UN-GLUED on me, told me to take my parts off and send them back to him (NOT) and he would strip the chrome off and return them to me with a refund minus shipping.

He would not even come across the show field to look at the parts.

DO NOT DO BUSINESS WITH Mr G.

Herb

Good enough for me, Thanks. Any suggestions on who to use that has a decent turn around time. I''d like to get them back in 60 days.
Jim

wow glad i read this, i have a dash for my 66 ive been waqnting to have rechromed,around the gauge area,,and i thought mr G was the place of choice,,he has been around A long time,,now im in search of some one to redo the argent silver black trim and chrome around the gauge area, of a 66 barracuda..
any one have a vender thats good? Huh

Quote

I didnt want to get into to many details but basically I needed to get the cluster done on my 67 cuda. I called Redline Guages and they were go do redo my gauges, when I was on the phone one way or another it came up about getting the cluster itself restored. They said if I sent the entire unit in they would just subcontract the cluster out to gcar trim. I think they told me they use to use Mr. G but his worked started to slip and hadnt improved and were getting customer complaints. Thats when they started using GCar Trim, I have spoken with him a few times before I sent anything and he is very knowledgeable and doesnt mind answering questions. It will be a few weeks before I get mine back but I will let you know as soon as I get it back.

-keith9291

I need my radio bezel chromed, and didn't know where to go. Our fellow enthusiast recommended GCar trim, which I'm going to try unless I hear otherwise.

check them out : http://www.gcartrim.com/

I emailed a copy of this thread to Mr G's. Perhaps they will have a representive post an answer to your concerns.

I have never used them (or anybody else in the business for that matter), but this IS the reputation they have amongst the people I talk to at car shows.

I have seen parts done by GCar and have been impressed, but what does that really mean when it's the parts they have on display at a show.

I received an email from the owner of MR G's. Actually after I responded, he sent another. He said that he was unable to post to this forum until given permission, so I offered to post his response to your concerns. He actually didn't say "YES" but since he didn't say "NO", I think it's in everybody's best interest to read what he said.

The emails are lengthy, but I believe they are genuine.
In my first email I informed him of your complaints and sent him a link to this thread. Here was his message to me:

Thank you. I have registered but have not been approved yet. I am sorry i cannot please everyone. I have been here 34 years and have a ton of very satisfied customers. My service is not one that will come out prefect every time. So there will be complaints. I redo more parts than most other even do in the first place.

I recall the pillar mold customer he was unsatisfiable. The work was about as good as I can do, so the only option I had was refund his money. At least no one says I would not refund there money if they did not like my work. I have no reason to raise my voice to a customer unless they treat me bad first. I admit I do not take a chewing out well, but that does not stop me from giving a refund if we remove our work. I do not just give my work (if I feel it was done right) away just because the customer thinks it is crappy. Some people just want something for nothing.

I was threaten one year at the national, the guy was ready to whip my butt. When he settled down and listened, he wound up becoming one of my regular customers. He must have apologized for 3 years in a row. I loved going to the national's that way the customers could see the work in person. However my age and health and my wife's leg problems caused us to stop making that long trip.

I will post a reply when they choose to allow me too.

In my second email I asked if he would like me to post his comments. He sent me the following:

Again thank you for your help.

Most comments on these sites are from dissatisfied customers right or wrong. The readers don't know of the thousands of satisfied customers.

I stopped advertising the rechrome plastic about a year ago. I had some problems with the chrome shop that took several months to correct. I refunded about $20,000.00 for work I deemed unacceptable. I lost about $50,000.00 in that 4 months. I rechrome some part 3 or 4 times. I almost quit taking in rechrome work all together. But I had such a large amount tide up in plastic inventory. I have unknown number of parts missing. Unknown because I had 5000 plastic part inventory and was working on 2 to 3 thousand customer parts when the shop developed the inability to chrome anything that would not peel when we tried to mask the parts. They could not figure out what was wrong. Of course they were sorry and agreed to rechrome the parts at no cost to me. That did not help much we I had to pay the painter again, pay my employees to restrip the parts, buy more stripper, pay for shipping the returned parts. Not counting wasted advertising that only alienated more customers.

I have no proof of what actually happened. I had complained about the guy they had in charge of the shop. They moved him and then all of a sudden fired him. They never admitted what fixed the problem. All of a sudden we could paint the parts again without the peeling problem. But then I started realizing I did not have enough of certain parts to fill my back orders. I have been able to buy enough cores through eBay to take care of my missing customers parts. I will never know how many parts are missing. We had such volume and parts moving from stripper, to repairing, to polishing, to chroming, to painting to stock or to customers so if we were out of a part I thought well it was one of the ones we had sent back through the system.

I am sorry for drawing this explanation out. Anyway I decided not to resume the advertising first fearing the problem could happen again. But I have so many loyal customers I feel obligated to continue servicing, I continue to do this work for them. I don't need the stress though.

Again I am sorry for this being so long.

Anyway, I hope this helped some of you who had problems with this gentleman. Thanks for reading!

urchinhead,

Go with GCar. You won't be disappointed. It's a low volume high quality operation. They are easy to work with. As for show pieces; usually most of the pieces on display are for customers that have given him permission to display them. I have seen people at Spring Fling (SoCal) offer him twice the price to buy a piece off the display board only to be rejected. I would'nt use anyone else.

looked at GTRIMS stuff thanks for the site,,, i have been looking for a place that rechromes and does the argent repaint also... there stuff looks good,,

I'll let you guys know when I send my stuff to GCar. I keep hearing good things about them...

I wanted to add a little explanation. Interior plastic is not chromed. It is vacuum metallized. The chrome look is .000005 millimeters thick. The difference in exterior chroming is it is electroplated. Many people expect their used interior plastic to come back like new. Actually that cannot be done. First used plastic has deteriorated over the years and will need to be sanded are at least polished with 0000 steel wool. That will leave polishing marks that one process will not eliminate. New parts would not have the polishing problem. To try and make the used parts look as close to new as one can a second process would need to be applied. In my opinion that is as good as one can do. If one trys to apply a third process orange peel, runs, dust particles, etc. would develop and look worse. So that is why I say 2 processes is as good as it gets. Other answers to FAQ are posted on my website. Along with our auto fasteners, and screw & bolt kits. www.mrgusa.com.

I have been here longer and done more used parts than anyone in this business. I have more satisfied customers than anyone doing this service. We have repaired more damaged and broken parts than all others combined offering this service for used plastic. I delivered more finished parts at the Mopar Nationals in the many years we went there than all others combined. That would not have happened if me work was so bad. many other companies doing vacuum metallizing have come and gone in my 34 years. It is not an easy service or there would be a lot more people doing this service. If some one will do better work then I certainly I don't blame a customer for going elsewhere. Thank you for your time.

I sent my cluster and glove box bezel to www.gcartrim.com a week ago and got call today and put a deposit down. I will post pictures when I get them back. I have before pics I will post with them. Got my fingers crossed!!

Go post mrgs. Detailed explantion helps peons like myself understand the entire process and the difficulty involved. Grin

Jim

Thanks for the post and explanation mrgs. Sounds like a tough business to me, best of luck.

I think the time Mr. G has spent addressing this thread proves that he is dedicated to customer service.. I'll send my work his way. Thanks again!

my dad had stuff done for his 67 chevelle by this guys and that was 20 years ago. it still looks great.

so what are the going rates for this stuff? what have you guys paid to get your parts done, for those of use that are considering it but not sure.

we just recieved stuff for my bosses dads 67 convert (all the dash pieces) and they did an excellent job on this stuff. we bought the stuff ought right becaus they have a 3 month wait. they do have some stuff in stock already done. the cost depends on how much repair it needs. the stuff we got had a $140.00 core charge and a $450.00 charge for replating and painting the parts. it seems like alot of money but it sure makes or breaks the interior of your car.

we used cvvaccumplaters.com they did any excellent job.

Well I wouldn't say that Mr G's has solved all there problems. I sent my 3 Dash Bezels off of my Dart to him and he had 3 exchange units. Paid him $453.90 and when they arrived I was less than pleased, Customer service is terrible, I sent him back the piecses and he is suppose to refund my money or send me some better pieces. Chrome was blotchey, silver paint around the three parts was bad and in places all over the chrome. I sent them back Friday before Christmass. And to date nothing, I have talked to him on the phone, sent him e-mails. He told me he didn't have cores to send me back, At this point I am at his mercy for a refund cores or anything. Thought I would pass this info on.

Thanks for the info.

Well, I don't agree that people on these "sites" just complain, if someone is satisfied with with a vendor, they will usually defend them. I know about vaccum metalizing also, I worked for a company that made Dash pieces, poor chrome is mostly from poor prep. its true that new plastic, if its smooth enough will look good chromed, but if they cannot deliver a quality product, they should not charge for it, if they send back a part that is poor quality, then they should not charge your credit card. It should NEVER get back to the customer in poor condition and expect them to pay for it. There are ways to fix deteriorated plastic if you spend enough time on it, and for the prices that are charged for plastic metalizing, there should be no excuse.

This is my view on Mr G's I have talked to him and his family many times at the Nationals.They have always answered my questions and took the time to talk to me. I own a 66 Charger and they do the instrument bezels and glove box door for that make and model. I bought the glove box door 5 years ago and still looks like it did the day I picked it up. They did a great job for me very satisfied customer.If you and your family are unable to make the Nationals anymore? You wll be deeply missed by your customers. I always look forward to seeing and talking to you guys.Best wishes to you and your family.I need my instrument bezel done on my 66 Charger and I will keep doing business with you.

I think he has had problems but he trying to make them right.I have seen his work and it look realy good. If every thing was perfect in this word I would not have to work and my dart would be done and have a hemi in it.